Rest, wherever life takes you.
In today's non-stop world, the need for rest doesn't stick to a schedule. You're overworked in the office, drained from travel, or just need a moment of peace in a crowded day.
A moment of calm.
A portable sanctuary
for the modern mind.
That's where our journey began. We created a portable sanctuary for the modern mind.
Discover our purposeRest is not reserved for the night.
Our devices are engineered to help you disconnect, unwind, and fall asleep—not just at night, but in the middle of a hectic afternoon, on a long-haul flight, or during a needed break at the office.
A pause in your day.
During a needed break at the office.
Calm, along the way.
On a long-haul flight.
Your time to unwind.
In the middle of a hectic afternoon.
Warranty Policy
Warranty Period: If you encounter any issues with the product, please contact us with following contact information. We are committed to providing you with dedicated service. Additionally, the product comes with one-year warranty service from the date of purchase.
Warranty Process:
l If you encounter any issues with the product, please contact us through the following methods:
Tel: +86(769)-22221813
Mail:support@hypnuse.com (Weekdays 9:00-18:00)
Our technical support team will perform online diagnostics to resolve the issue.
l If the product needs to be returned for repair, our customer service will guide you through filling out the electronic "Warranty Service Application Form" and generate a unique repair service number for you.
l Please ship the product, proof of purchase (order screenshot or invoice), and the filled-out warranty card to the following address:
Shipping : Room 103, Building 2, No. 6, West Street, Zhenyuan Road, Wusha, Chang'an Town, Dongguan, Guangdong Prov., China.
Recipient: Hypnuse After-Sales Service Center
Phone: +86 (769)-22221813
(Please ensure to include your repair service number and contact information inside the package.)
l After receiving the product, we will inspect it and inform you of the results. For confirmed warranty-covered issues, we will provide free repair or replacement services. Once the repair is completed, we will return the product to you.
Situations Not Covered by Warranty:
1. Human Damage: Including but not limited to damage caused by dropping, squeezing, liquid immersion, or using an improper power source for charging.
2. Normal Wear and Tear: Such as minor wear on the surface fabric of the eye mask due to normal use.
3. Unauthorized Disassembly or Repair: Any disassembly, modification, or repair not performed by our authorized service center.
4. Inability to Provide Valid Proof of Purchase.
5. Damage Caused by Force Majeure: Such as fire, flood, earthquake, etc.
