Warranty Period: If you encounter any issues with the product, please contact us with following contact information. We are committed to providing you with dedicated service. Additionally, the product comes with one-year warranty service from the date of purchase.
Warranty Process:
l If you encounter any issues with the product, please contact us through the following methods:
Tel: +86(769)-22221813
Mail:support@hypnuse.com (Weekdays 9:00-18:00)
Our technical support team will perform online diagnostics to resolve the issue.
l If the product needs to be returned for repair, our customer service will guide you through filling out the electronic "Warranty Service Application Form" and generate a unique repair service number for you.
l Please ship the product, proof of purchase (order screenshot or invoice), and the filled-out warranty card to the following address:
Shipping : Room 103, Building 2, No. 6, West Street, Zhenyuan Road, Wusha, Chang'an Town, Dongguan, Guangdong Prov., China.
Recipient: Hypnuse After-Sales Service Center
Phone: +86 (769)-22221813
(Please ensure to include your repair service number and contact information inside the package.)
l After receiving the product, we will inspect it and inform you of the results. For confirmed warranty-covered issues, we will provide free repair or replacement services. Once the repair is completed, we will return the product to you.
Situations Not Covered by Warranty:
1. Human Damage: Including but not limited to damage caused by dropping, squeezing, liquid immersion, or using an improper power source for charging.
2. Normal Wear and Tear: Such as minor wear on the surface fabric of the eye mask due to normal use.
3. Unauthorized Disassembly or Repair: Any disassembly, modification, or repair not performed by our authorized service center.
4. Inability to Provide Valid Proof of Purchase.
5. Damage Caused by Force Majeure: Such as fire, flood, earthquake, etc.
