Refunds & Returns Policy

STANDARD RETURN POLICY

With our simple returns process, you can shop online worry-free. If you're not happy with your HYPNUSE product, just send it on back for a refund within 30 days of the purchase date.

If you want to return a product purchased at a HYPNUSE® online store, within the current return policy, please call us on our toll-free number, email us at support@hypnuse.com, or reach out to us via the online live chat with your order number. Be sure to have your receipt nearby when calling. You will need to provide the HYPNUSE representative with information on the receipt. Your refund will be issued to the original form of payment.

Returns and Exchanges

1. Returns and exchanges must include all accessories.

2. Products and packaging must be returned in original packaging.

3. Returns may be rejected if items do not meet the above requirements.

4. HYPNUSE does cover shipping costs for standard returns.

5. Price adjustments & exclusions: HYPNUSE does not offer price matching from other retailers.

6. Promotional bundle returns: When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.

Note:

We are unable to issue you a refund if you cannot find your order number, please contact our customer service team before shipping your unit back. Shipping charges from the original order are non-refundable.

Price and availability

Some of the Products featured on the Site are displayed for promotional purposes only and may not be available for purchase through the Site. All Products offered for purchase on the Site are subject to availability. The prices stated for such Products are subject to change without notice.

Promotional offers

All promotional offers made on the Site are limited to purchases made on the Site only, and are subject to the conditions of the offer. Purchases must be made during the specified promotional period to qualify.

How do I start a return?

For U.S. orders placed on support@hypnuse.com:

1. Please contact our Customer Support Team at support@HYPNUSE.com, online live chat, or by calling +86(769)-22221813 to initiate a return.

2. Once we receive your return request and the return has been authorized, a member of our Customer Support Team will provide you a Return Label to be completed and sent back to us with your return package. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier.

3. Once we receive the return, please allow approximately 5-7 business days for your return to be processed. Additional delays may occur. You will receive an email confirmation when your return is processed.

• Once we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges, if applicable, unless the return was a result of our error or subject to the HYPNUSE Limited Warranty. Products return must be received by HYPNUSE within 45 days of purchase. Only authorized returns will be processed.

How long will it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 1-3 business days. Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process, depending on your bank or payment provider.

If the product is fulfilled but not delivered?

Please reach out to our Customer Support team at support@hypnuse.com, online live chat, or by calling+86(769)-22221813. We will work with you to resolve the problem.

Receive faulty/damaged item(s)?

If you receive faulty or damaged item(s), please reach out to our customer support team at support@hypnuse.com or call us on our toll-free number +86(769)-22221813 with your order number, description, and proof (sufficient and explicit photos or videos) of the faulty or damaged order. Our customer support team will help resolve the issue asap.

You have 30 days to notify HYPNUSE of any missing, wrong, or damaged portion of your purchase in accordance with the provisions set forth in this section or HYPNUSE cannot be held responsible for these issues.

Can I change or cancel my order before it has shipped?

1. You may change or cancel an order within that day after the order is placed. Please contact us at support@hypnuse.com, online live chat, or by calling +86(769)-22221813 and indicate the situation.

2. If your order has already shipped, you may contact the carrier and refuse delivery and the order will be returned to HYPNUSE When we receive it, we will credit the payment method used to make the purchase.

3. After you have received your order, you have the right to return or exchange any HYPNUSE product as described in the HYPNUSE return policy.

Can I ship my order to a different country?

Please contact our Customer Support Team to purchase from our international warehouse closest to you. Our team will let you know the most convenient way to complete the purchase.